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Communication Skills for the Health Care Professional, Third Edition is a comprehensive guide to improving patient outcomes through relationship building and the use of information technology to foster communication between patients, families, and health providers. The author examines the context for communication in an evolving health care system and provides the foundations for understanding human and therapeutic communication. Readers will learn critical competencies to ensure quality, patient-centered care as well as skills to manage communication across relevant constituencies. The book also touches on solutions for transforming health care by changing patient behavior and systems of care. Designed for undergraduate students across the health professions, this text provides caregivers with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well. New & Key Features of the 3rd Edition: Covers principles, concepts, skills, and evidence critical to a broad-base, health professional curricula Teaches communication skills one at a time allowing for contiguous mastery across a set of therapeutic interventions Offers two new chapters that explore advances in health information technology and provide problems on access to and availability of healthcare Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning

فهرست مطالب کتاب مهارت های برقراری ارتباط برای متخصصان مراقبت سلامت

PART I The Context for Health Care Communications in an Evolving Health Care System

Chapter 1 Evolution of Health Care Delivery and Implications for Health Providers Communications

Chapter 2 Technological Advances Have Changed the Way Health Professionals and Patients Communicate

Chapter 3 Problems in Access to and Availability of Health Care Intimately Linked to Patient–Provider Communications

PART II Foundations for Understanding Communications in Health Care

Chapter 4 Principles of Human Communication

Chapter 5 The Nature of Therapeutic Communications

Chapter 6 Cultural Similarities and Differences and Communication

PART III Critical Competencies in Therapeutic Communications

Chapter 7 The Pervasive Role of Empathy, Confirmation, and Compassion

Chapter 8 Communications That Contribute to Trust and Mistrust of Providers

Chapter 9 The Art and Skillful Use of Questions

Chapter 10 Therapeutic Use of Silence and Pauses

Chapter 11 The Impact of Self-Disclosures

Chapter 12 The Proper Placement of Advisement

Chapter 13 Reflections and Interpretations

Chapter 14 The Judicious Use of Confrontations, Orders, and Commands

PART IV Communications to Ensure Comprehensive and Continuous Patient-Centered Care Under Challenging Circumstances

Chapter 15 Communicating with Patients with Low Health Literacy

Chapter 16 Communicating with Patients Who Have Chronic and/or Life-Threatening Illness

Chapter 17 Communicating with Patients and Families in Crisis

Chapter 18 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses

PART V Beyond Patient–Provider Encounters: Managing Communications Within and Across Relevant Constituencies

Chapter 19 Communications Within and Across Health Care Provider Groups

Chapter 20 Conflict in the Health Care System: Understanding Communications and Resolving Disputes

Chapter 21 Family Dynamics and Communications with Patients’ Significant Others

PART VI Ethics and Communications in Health Care

Chapter 22 Patient’s Rights to Informed Choice and Consent in Health Care Decision-Making

Chapter 23 The Privileged Nature of Patient–Provider Communications: Issues of Confidentiality, Anonymity, and Privacy

PART VII Transforming Health Care Through Changing Patient Behaviors and Systems of Care

Chapter 24 Health Communications to Enhance Behavior Change

Chapter 25 Altering Systems of Care to Enhance Health Care Communications.

PART VIII Evidence Supports the Importance of Effective Communications

Chapter 26 Bringing Health Care Provider Communication to the Patient, Not Patient to Provider

Chapter 27 Communications to Promote Behavior Change

Chapter 28 Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care

Chapter 29 Communications for Advance Care Planning